SHIPPING & RETURNS
Return & Exchange Policy
It is rare but sometimes mistakes are made. If we made a mistake we will try to correct the issue. 1. In-store credit and/or Exchanges shall be given if it is determined that the product is damaged or the wrong item was shipped.
2. If the item was not delivered and/or lost in transit we will issue an in-store credit.
3. If the item was delivered, but stolen we will not issue a full credit. A partial In-store credit might be issued. Proof that it was stolen is required.
4. If you do not like your purchase we will exchange the item for a new one. You must contact us within 7 days after received delivery. Proof of Purchase is required.
5. There are no returns or refunds on sale items. There are no returns or refunds on items purchased within the showroom/store. There are no returns or refunds on purchase of art (non apparel items).
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As a word of advice, protect yourself and document everything.
1. Before you open the package, inspect the wrapping for damage. Take a photo of the package if it looks damaged.
2. Do not open the individual packaging for each T-shirt until you are sure it was what you ordered. You will be able to see if the design on the T-shirt is the one that you ordered and if the size is correct without having to open the package. Take photos or video. "
How to do a Return or Exchange
Hopefully you followed the advice written in the paragraph above about having evidence. Below are the steps to follow for requesting exchanges, returns, and credits.
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Defective products.
1. Provide proof that item is defective (The print is wrong, issues with the shirt);
2. Email the evidence to us. Include your receipt number and other items or information that you may want to include.
3. We will contact you within 30 days (usually only a few days) with our answer.
4. If it is determined that the product is defective you will be sent a replacement or you will receive an in-store credit for the amount you paid for that item.
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Damaged products.
1. Provide photographic or video proof that item was damaged from shipping. Take photos not only of the damaged item but of the damaged packaging before you open it.
2. Email the evidence to us. Include your receipt number and other items or information that you may want to include.
3. We will contact you within 30 days (usually only a few days) with our answer.
4. If it is determined that the product was damaged because of shipping you will be sent a replacement or you will receive an in-store credit for the amount you paid for that item.
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Exchange for unwanted products.
For various reasons you might want to return the item even if is not defective or damaged.
1. Email us and tell us why you wish to return the item. Include your receipt number and other items or information that you may want to include.
2. We will contact you within 30 days (usually only a few days) with our answer.
3. If we decide to receive the item as a return you will be asked to ship the item to us and you will be issued an in-store credit.
Shipping Policy
When we ship to you, the package is sent from a 3rd party shipper, it does not originate from our offices.
To ship to us, use this address to our office:
1050 W. Western Ave Suite 104
Muskegon MI, 49441
Be sure to follow the instructions above and contact us before you ship to us.
Our email doogallery@yahoo.com
An appointment is necessary to visit us at our office.